Privacy Policy
Last Updated: May 9, 2026
At eTranslators24.com (“eTranslators,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
A. Personal Information
Information you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Company name
- Billing information
- Payment details
- Project-related information
- Uploaded files and documents
B. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Referral URLs
- Pages visited
- Time spent on the website
- Cookies and tracking data
C. Project and Linguistic Data
When you use our services, we may process:
- Translation source files
- Audio/video recordings
- Legal or technical documents
- Subtitles and transcripts
- Project instructions and communication
2. How We Use Your Information
We use collected information to:
- Provide translation and language services
- Process orders and payments
- Communicate regarding projects
- Improve customer support
- Maintain website security
- Enhance website functionality and user experience
- Deliver completed projects
- Respond to inquiries
- Comply with legal obligations
- Prevent fraud or misuse
3. Confidentiality of Client Files
We understand the sensitive nature of many translation and localization projects.
- All client files are treated as confidential.
- We do not intentionally disclose confidential project materials to unauthorized third parties.
- Access to project files is limited to authorized personnel, translators, editors, proofreaders, or contractors involved in project completion.
- Our collaborators are expected to follow confidentiality obligations.
However, no online transmission or electronic storage system can be guaranteed to be 100% secure.
4. AI-Assisted Technologies
eTranslators may use AI-assisted technologies, OCR systems, CAT tools, terminology databases, and machine translation engines to improve workflow efficiency and consistency.
Where applicable, professional human review, editing, proofreading, or quality assurance may be performed before final delivery unless otherwise agreed.
Clients should avoid submitting highly sensitive confidential information unless appropriate confidentiality agreements are established.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember user preferences
- Analyze website traffic
- Improve performance
- Enhance user experience
- Support advertising and analytics services
You may disable cookies through your browser settings, though some website features may not function properly.
6. Third-Party Services
We may use trusted third-party providers for:
- Payment processing
- Website analytics
- Hosting services
- Cloud storage
- Communication tools
- Marketing services
These providers may process information only as necessary to perform their services.
Our website may also contain links to third-party websites. We are not responsible for their privacy practices or content.
7. Payment Information
Payments may be processed through secure third-party payment providers.
eTranslators does not typically store full credit card or sensitive financial details directly on its servers unless specifically required for invoicing or accounting purposes.
8. Data Retention
We may retain client files, communications, and project data for:
- Customer support purposes
- Legal and accounting requirements
- Quality assurance
- Future project consistency
- Backup and recovery purposes
Clients may request file deletion where legally and operationally possible.
9. International Data Transfers
Because our services may involve international teams, your information may be processed or accessed in countries outside your own jurisdiction.
By using our services, you consent to such transfers where necessary for project completion.
10. Your Rights
Depending on applicable laws, you may have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion of data
- Withdraw consent
- Object to certain processing activities
- Request data portability
To exercise these rights, please contact us using the details below.
11. Children’s Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
12. Security Measures
We implement reasonable administrative, technical, and organizational safeguards to protect information against:
- Unauthorized access
- Disclosure
- Alteration
- Misuse
- Loss or destruction
Despite our efforts, no system can guarantee absolute security.
13. Legal Disclosure
We may disclose information if required by:
- Applicable law
- Court order
- Government request
- Legal process
- Protection of our rights, users, or operations
14. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time.
Updated versions will be posted on:
eTranslators24.com
Continued use of our website or services after changes constitutes acceptance of the updated policy.
15. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact:
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.